The managers and sales staff were very helpful and I found some great sales.
I made my purchase despite the lack of consideration by Best Buy because my daughter was there with me picking out her birthday present. Companies with large support teams, marketing professionals, human resources, varying subdivisions and high reaching levels of management should not make these kinds of mistakes.
I understand the need for peaceful, organized lines, but for shoppers with disabilities this is tortuous. I can't imagine, for those who require special chairs, how this would have worked. The computer monitor area had one way in and the only way out was through a register checkout lane. The ends of about five isles were blocked by intentionally placed piles of boxes. If after walking down an isle and finding that you can't get out isn't infuriating enough, imagine realizing the next three or four isles are exactly the same - all dead ends because there is a pile of boxes on the floor centered at the end of each isle. For customers with mobility issues this prevents access, denies passage, and severely limits one's ability and desire to shop because there is no way to get out to shop for other things, find a salesperson, find other shoppers, or go to the restroom. Blocked isle after blocked isle becomes too difficult a task for the disabled. It wasn't just an inconvenience. It would have made shopping that area nearly impossible (impassable) for a customer who may have been in a wheelchair. It was a huge safety hazard. My daughter almost fell backwards over a pile of boxes when someone needed to squeeze by. In addition to that, what if there was a fire? Customers would have to start throwing the boxes or leaping over the short piles of boxes to get out of the store. Can you imagine that madness? Imagine someone in a wheelchair in that madness. They didn't block off a section of slow selling widgets. They blocked the end of every isle leading to the computer monitors. There was one way in and one way out and that was via the empty and artificially made checkout. The ends of five empty isles were blocked by boxes for reasons that were no longer valid or excusable. To find help you had to go around all of the isles again, then go back around with the employee to ask questions about the product, again to find other shoppers, and again to find add-on merchandise. It would have been annoying and an inconvenience to any shopper, but when you are disabled it is physically painful. I did make a $500 purchase, but I left as soon as I could. I did not continue to shop because every step for me counts and my steps are limited. There were only three people ahead of us in line! There was no need to block off the isles. It was late in the evening, the sales clerk handled checkout quickly, and for that I am grateful. I just cannot see why any business would think it is ok to block several isles and not think of how that might block access to and/or affect customers with mobility issues, the elderly, parents shopping with children, and the disabled.
went to store to return I pad that malfunctioned . was greeted with a smile. They checked it out and said do I want one like it or would you like to see a better one.and I said show me a better one. I purchased one and they asked if wanted a warranty. They explained it to me and I bought one. They were quick and respectful I must of thanked them several times.
Excellent people and excellent service with great prices and a large selection!
Good place. Always said best buy was a little bit on the pricey side but its there if you need it.
I did not like that they blocked the ends of each isle by the monitors. I am disabled. Walking extra or having to walk down an isle, back up, and down five more isles to get around the blockades on each isle extremely upsetting. This was done to help the employees and reduce line cutting during Christmas time and probably a call made at the corporate level or by store management.
Best Buy is a US Electronics Store based in Houma, Louisiana. Best Buy is located at 1640 Martin Luther King Blvd Ste B, Houma, LA 70360, USA.
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